Originally airing on NPR Morning Edition on July 4, 2024, Alex Horowitz-Ghazi interviews Carla Sanchez-Adams for a story covering the limited options available to consumers impacted by bank and payment account fraud.
“Banks in the U.S. are legally required to help make their customers whole in the case of many unauthorized electronic transfers. But then if it’s one where the consumer was deceived and made the payment – they initiated it – there’s no statute requiring a financial institution to reimburse that consumer for that loss.”
Carla Sanchez-Adams, senior attorney at the National Consumer Law Center
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