Originally appearing in NPR- Philadelphia (KLCC) on August 14, 2024, Jeff Brady interviews NCLC senior attorney Jenifer Bosco in coverage of how customer complaints against the country’s residential rooftop solar industry have increased dramatically in recent years.
In online forums like Reddit, there’s a constant stream of complaints and requests for help from dissatisfied residential solar customers. Part of the reason is that many customers who feel victimized don’t know where to turn.
“There’s not really one place for consumers to complain to. If they do have a problem with solar companies, they can complain to the Federal Trade Commission. They might complain to the Consumer Financial Protection Bureau, they might complain to their state AG’s office.”
Jennifer Bosco, an attorney with the National Consumer Law Center.
That makes it difficult to identify the exact number of complaints against residential solar companies. But it’s clear the number of dissatisfied customers has increased faster than the industry’s healthy growth rate.
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