Privacy Policy

This privacy policy applies to the National Consumer Law Center, the National Consumer Law Center Digital Library, and the Student Loan Borrower Assistance websites. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, safeguard, and disclose information through our websites. By accessing or using our websites, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our websites:

• Personal Information: When you voluntarily provide it to us, such as when you create an account with the Digital Library, sign up for newsletters or listservs, make donations, register for events, complete a take action request, or share your story, or any other personal information you volunteer. This may include your name, email address, postal address, phone number, and payment information.
• Non-Personal Information: Automatically collected information about your device and browsing activities, such as your IP address, browser type, pages visited, and referring website.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide access to information you subscribe to in our Digital Library.
• To provide and improve our services, websites, and communications.
• To communicate with you about our activities, events, and fundraising efforts and developments in consumer law.
• To process donations and transactions.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers (including our conference partner, the National Association of Consumer Advocates, and organizations who list their books in our Digital Library) who assist us in operating our websites and conducting our activities. These service providers are contractually obligated to use your information only as necessary to provide their services to us.

We may also disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze trends, administer our websites, track users’ movements around the site, and gather demographic information about our user base. You can control cookies through your browser settings, but disabling cookies may affect your experience on our websites.

5. Third-Party Links

Our websites contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately.

7. Data Security

We take reasonable measures to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time and will update the effective date when we do. Please refer to this policy periodically to review changes to the policy. 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]. 

Effective Date: May 2024