American Federation of Teachers v. The Higher Education Loan Authority of Missouri, 2024-CAB-004575 (D.C. Super. Ct.)
This complaint, filed on behalf of the American Federation of Teachers, seeks relief under the D.C. Consumer Protection Procedures Act for AFT, its members, and the general public from the Higher Education Loan Authority of the State of Missouri (MOHELA), the giant student loan servicing company. The suit alleges that MOHELA has illegally overcharged borrowers on their monthly student loan bills, failed to timely process paperwork, and actively misled borrowers about their student loan accounts. The lawsuit explains that MOHELA makes it practically impossible for MOHELA borrowers to btain assistance with their loans and to correct the account errors and misinformation that MOHELA itself creates. MOHELA unfairly and systematically “deflects” millions of borrowers who need help with their student loans away from call centers and toward websites and other “self-help” options that are not set up to address these borrowers’ issues.
Co-Counsel: Student Borrower Protection Center & Selendy Gay PLLC