The civil rights, consumer, and housing organizations, write to encourage FHFA to rededicate itself to improving language access in mortgage origination and servicing. Many of our organizations have been working collaboratively with FHFA to improve access for Limited English Proficient (LEP) borrowers since 2015 and have served as members of FHFA’s Language Access Working Group. FHFA has shown commendable leadership on language access in the past, but despite these efforts, the nearly 26 million LEP consumers in the U.S. still struggle to obtain accurate and timely information in their language throughout the life of their mortgage.
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