Massachusetts families continue to struggle to afford their utility bills. With the cost of heating up this year and colder outdoor temperatures, households will be burdened with higher heating bills this winter, placing more strain on families already unable to pay their bills. Despite the consistent growth in arrears, there is less fuel assistance available this year to help customers pay down past due balances and meet current energy needs. In this report, we summarize the results drawn from our compilation and analysis of data reported in the Massachusetts Department of Public Utilities Docket 20-58, which includes available credit and collection data for Massachusetts electric and gas customers from March 2019 through September 2024.
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