Cracking the Code: Understanding and Overcoming Language Barriers in Consumer Finance
This report covers the ways that financial institutions across the financial services industry serve, or fail to serve, people with limited English proficiency.
All Resources
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The Growing Impact of Student Loan Debt on Older Adults
A new fact sheet from NCLC and the New America Foundation examines the problem and provides policy solutions to protect the financial security of older adults with student loan debt.
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Comments to HUD's Proposed Note Sale Rule
We support the important protections HUD has put into place to help avoid unnecessary foreclosures for loans that may be sold in bulk sales of FHA-insured loans.
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State APR Caps for $500, $2,000 and $10,000 Installment Loans
Almost all states cap the maximum annual percentage rate (APR) on small- to mid-size installment loans: 45 states and DC cap the rate on a $500, six-month loan; 43 states plus DC do for a $2,000, two-year loan; and 42 states plus DC do so for a $10,000, five-year loan.
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Comments on HUD's Handbook for Modernization of Engagement with Borrowers in Default
This letter responds to HUD’s proposed policy updates regarding meetings with borrowers in default in connection with its revision of 24 CFR 203.604.
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Joint Letter to the CFPB on Language Access in Mortgage Servicing
Letter from consumer, civil rights and banking organizations supporting the Bureau’s efforts to provide LEP borrowers with access to language assistance and expressing concern regarding one aspect of the proposal. “We believe there are meaningful and operationally feasible approaches that can be pursued to improve language access for borrowers, which we will detail in our…
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