Appearing in The New York Times on May 10, 2024, Ann Carrns interviews NCLC staff attorney Alpha Taylor for coverage of a pause on the processing of applications for student loan forgiveness by borrowers who work in public service jobs for about two months as it updates its systems and seeks to fix the problems plaguing its forgiveness program.
Alpha S. Taylor, a staff attorney at the National Consumer Law Center, said that while some changes had been anticipated, the processing pause was unexpected. He said it was worrisome because some borrowers might have to delay making financial decisions until later this summer, after they get word on their eligibility for debt relief. Also, he said, a backlog may build up during the pause, causing more delay when the system starts up again.
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