The undersigned consumer, community, civil rights and legal services groups submit these comments in response to the Consumer Financial Protection Bureau (“CFPB”)’s Request for Information (“RFI”) regarding its inherited regulations and rulemaking authorities.
These comments focus on electronic communications generally, including electronic disclosures, statements and records. Many of our organizations have also joined other comments that discuss specific regulations that the CFPB inherited.
While electronic communications may work well for many consumers, the CFPB needs to be cognizant of the limitations of electronic information and to enhance consumer choice for consumers who will be better served by paper statements, disclosures and records.